Our Child Rights Policy

Children are the entrusted future. Recognizing them as individuals, respecting their rights, and protecting them against all forms of psychological, physical, commercial, or similar exploitation is our primary responsibility.

The World Health Organization defines child abuse as: "Any act, whether intentional or unintentional, by an adult, community, or state, that negatively affects a child’s health or physical and psychosocial development is considered child maltreatment."

With this awareness:

• We do not allow child labor in our institutions and expect the same sensitivity from all our business partners.

• We organize trainings and support relevant projects to raise awareness about children’s rights.

• If suspicious situations involving children are observed, hotel management must be informed; official authorities will be contacted if necessary.

What We Expect from Our Guests:

• Do not leave children aged 0–12 alone in the room.

• Do not entrust your children to strangers outside the hotel.

• Do not allow children under the age of 18 to consume alcohol.

• Show respect for children’s rights.

• Avoid behaviors that may indicate neglect or abuse.

• Report inappropriate behaviors to hotel management.

Complaints will be reported to law enforcement, and necessary legal procedures will be initiated. Child abuse has criminal sanctions and prison sentences under national and international law.

Our Sustainability Policy

Being aware and creating awareness are our fundamental principles for a livable world. We strive to hand down natural resources to future generations in the same or even better condition.

As RAMADA BY WYNDHAM ANKARA HOTEL, we focus on continuous improvement in sustainability management. We aim to balance economic success, environmental protection, and social responsibility.

Energy Efficiency:

• Energy use is measured to identify issues and areas for saving.

• Low-consumption equipment is preferred, and automation systems are used for monitoring.

• Targets are set to reduce energy consumption.

• Renewable energy sources are used, and carbon footprint is reduced.

Current Practices:

• The facility has obtained all legal documents.

• Water needs are met from tanks without using groundwater.

• Waste is sorted and included in recycling processes.

• Chemical training is provided, and fire equipment is regularly checked.

Planned Practices:

• Work will be done on solar energy use.

• Annual training sessions will be held to raise staff awareness.

• Energy-efficient equipment will be preferred, and renewable energy projects will be supported.

• Effective waste management will be maintained to promote waste reduction and zero waste awareness.

Our Women's Rights and Equality Policy

Gender equality lies at the core of human rights. Equal pay, access to education, and insurance rights for women are foundational to our policy.

We support women in freely expressing their ideas and opinions.

• Trainings are held to raise awareness on women's issues.

• Women's participation in the workforce is supported, and equal opportunity is ensured.

• Work-life balance practices are implemented.

• Women are encouraged to take managerial roles.

• Zero tolerance is shown towards all kinds of discrimination, harassment, and abuse.

Our Guest Satisfaction Policy

At RAMADA BY WYNDHAM ANKARA HOTEL, we see our guests not as “customers” but as “guests.” We welcome them with Turkish hospitality and take care of all their needs.

• Complaints are evaluated objectively, carefully, and with a solution-oriented approach.

• Thematic nights are organized to increase guest satisfaction and promote local culture.

Our Cultural Heritage and Local Contribution Policy

Our hotel respects the intellectual property rights of local people. Traditional and contemporary local culture is reflected in our cuisine, design, and decoration.

• Guests are informed not to take materials from historical sites, not to cause damage, and not to light fires.

• Local product consumption is supported.

• Innovative practices are developed for sustainability in gastronomy.

• Various communication channels are used to promote cultural heritage.

Our Procurement Policy

Sustainability is the foundation of all our procurement procedures.

• Local and women entrepreneurs are supported.

• Products that are recyclable and obtained from sustainable resources are preferred.

• Large-package products are prioritized to reduce packaging waste.

• Quality and environmental certifications are required from suppliers.

• The use of resources that do not harm the ecosystem is emphasized.

Our Risk and Crisis Management Policy

Our hotel aims to anticipate and take precautions against risks in environmental, social, cultural, economic, quality, human rights, and safety areas.

Steps to be Followed:

• Risk analysis is conducted.

• A management plan is prepared, and resources are allocated.

• The effectiveness of implementation is evaluated.

Our Goal: To be a business that embraces sustainable tourism, and is sensitive to the environment, society, and its employees.

RISK AND CRISIS MANAGEMENT POLICY

Cultural Risks
RAMADA BY WYNDHAM ANKARA HOTEL is committed to contributing to the preservation of local culture and traditions. In this context:

• Local artists will be supported.

• Local cultural events will be hosted.

• Respect will be shown to local cultural heritage.

Economic Risks
To ensure the hotel’s economic sustainability:

• Costs will be kept under control.

• Revenue-generating strategies will be developed.

• Insurance policies will be used to protect against risks.

• Strategic investments will be made.

Quality Risks
To improve service quality:

• Employee training and development will be supported.

• Technological solutions will be utilized.

• Customer satisfaction will be regularly measured and evaluated.

Human Rights Risks
To protect employees’ fundamental rights:

• Equal treatment will be ensured.

• Working conditions will be improved.

• Union rights will be respected.

• Discrimination will be prevented.

Health and Safety Risks
To ensure employees' health and safety:

• Occupational health and safety training will be organized.

• A safe working environment will be provided.

• Measures will be taken to prevent workplace accidents and occupational diseases.

RAMADA BY WYNDHAM ANKARA HOTEL aims to be a business that embraces sustainable tourism and is sensitive to the environment, community, and employees with this policy.

RISK ANALYSIS TABLE